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    Contact us for shipping, product inquiries, bulk orders, and more. Our support team is here to assist you.

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    Frequently Asked Questions

    Quick answers about products, shipping, and warranty.

    What products do you sell?

    Hardware wallets, crypto security tools, Faraday bags, seed-phrase backups, and privacy accessories.

    Are all products genuine?

    Yes. Only official and verified distributors.

    Do you offer pre-orders?

    Yes. Some upcoming models can be pre-ordered.

    How do I check stock availability?

    Each product page shows real-time stock status.

    Do you offer bundle deals?

    Yes. Wallet + accessories bundles available.

    Which hardware wallet brands do you carry?

    OneKey, Ledger, Trezor, BitBox, Keystone, SafePal, and more.

    Are packages factory-sealed?

    Yes. We never open or modify boxes.

    Do you ship internationally?

    Yes. Worldwide shipping with tracking.

    How long does delivery take?

    Usually 3–10 business days depending on your region.

    What payment methods do you accept?

    Cards and standard online payment methods. No crypto payments.

    Do I pay customs or import fees?

    Depends on your country.

    Do you offer same-day shipping?

    Yes for in-stock orders placed before cutoff time.

    Can I cancel my order?

    Yes if the item hasn’t shipped yet.

    What is your return policy?

    Unopened items can be returned. Faulty devices replaced under warranty.

    Do products come with warranty?

    Yes. Manufacturer warranty applies.

    Do you repair devices?

    No. Only replacements per brand policy.

    Do you help with device setup?

    Basic guidance only. We never access your keys.

    Do you ever see or store my seed phrase?

    Never. We do not request or handle keys.

    Is my personal info secure?

    Yes. Minimal data, encrypted, never shared.

    Do you provide bulk or business discounts?

    Yes. Contact support for details.

    What if my package is lost?

    We reship or refund based on carrier confirmation.

    How can I track my order?

    A tracking link is emailed after dispatch.

    Can I get restock alerts?

    Yes. Available on product pages.

    Do you sell used or refurbished devices?

    No. Only brand-new sealed hardware.

    Looking for secure tech gear?

    Explore our range of privacy-first computer accessories today.

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